If you are not sure where to begin, step through each solution
in order until the issue resolved.
Verify the network connection with the
host computer
- If you have a wired network, on both the host computer and the
client computer trying to access the company file, check the
network connections and cables to make sure they are secure.
- Verify that other programs or resources located on the host
computer are accessible. If not, restarting the host computer and
then the client computer(s) may resolve the issue.
Note: If restarting the computers consistently
resolves the issue, you might have an ongoing connection problem on
the network. Because of the complexity and variety of both wired
and wireless computer networks, Intuit cannot provide support for
your network configuration. Please consult with your system or
network administrator (if you have one), the vendor who set up the
network, or a local computer consultant to troubleshoot
connectivity issues in your computer and network environment.
Check
firewall settings
If firewall software is installed, configure it to allow
incoming and outgoing traffic to the following QuickBooks
files and ports:
QuickBooks Version |
File Names |
Port(s) |
QuickBooks 2009 and Enterprise
Solutions 9.0 |
DBManagerExe.exe
FileManagement.exe
QBCFMonitorService.exe
QBDBMgrN.exe
QBGDSPlugin.exe
QBLaunch.exe
QBServerUtilityMgr.exe
QBW32.exe
|
8019, 55333 to 55337,
56719 |
QuickBooks 2008 and Enterprise
Solutions 8.0 |
FileManagement.exe
QBDBMgrN.exe
QBGDSPlugin.exe
QBW32.exe
|
10180 |
QuickBooks 2007 and Enterprise
Solutions 7.0 |
FileManagement.exe
QBDBMgrN.exe
QBGDSPlugin.exe
QBW32.exe
|
10172 |
QuickBooks 2006 and Enterprise
Solutions 6.0 |
QBDBMgrN.exe
QBW32.exe
|
10160 |
For more information, refer to
Configuring Internet security, personal firewall and parental
control applications for QuickBooks updates.
Check the host computer. If it is in standby or
hibernation mode, it can disrupt the QuickBooks connection with
your company file, and you may want to disable or reconfigure those
settings to prevent the connection from being disrupted in the
future. Double-click Power Options in Windows
Control Panel to modify the standby and hibernation settings.
Consult your computer's user manual or Windows help system for
details and information.
Fix
damaged network data files (*.nd)
A network data file (.nd file extension) is a configuration file
that allows access to a QuickBooks company file in a network
environment.
On the computer that is hosting the QuickBooks company file:
- Right-click the Windows Start button and
choose Explore.
- Browse to the folder that contains the company file.
- Right-click the file that has the same name as your company
file and the file extension .nd (for example,
MyCompanyFile.nd) and select Rename.
- Change the file extension to .ndold (for
example, MyCompanyFile.ndold) and press
Enter.
- Open QuickBooks and open the company file. QuickBooks will
create a new network data file for the company file.
Toggle
hosting off and on at the host computer
On the computer that is hosting the QuickBooks company file:
- Open QuickBooks and open the company file.
- Choose File >Switch to Single User
Mode.
- Choose File >Utilities
> Stop Hosting Multi-user access.
- Choose File >Utilities
> Host Multi-user access.
- Choose File >Switch to Multi-User
Mode.
Note: If
you can't toggle hosting off and on,
restart the computer in Safe mode with networking and try
again.
Stop and restart the QuickBooks
database service
On the computer that is hosting the QuickBooks company file:
- Stop the database server process:
- Right-click a blank space on the Windows taskbar and select
Task Manager.
- Click the Processes tab.
- Click the Image Name column heading to sort
the entries alphabetically.
- Right-click qbdbmgrn.exe and select
End Process.
- Repeat step 1.d to stop all instances of qbdbmgrn.exe if it
appears on the list more than once.
- Close Task Manager.
- Open the Computer Management window:
- Windows Vista:
- Click the Windows Start button.
- Right-click Computer and select
Manage.
Note: You might be required to enter your
administrator password.
- Windows XP: Right-click the My Computer icon
on your desktop and select Manage.
- Restart the database server process:
- In the Computer Management window, click the +
symbol next to Services and Applications to expand
the section.
- Select Services.
- In the Services window, click the Name column
heading to sort the entries alphabetically.
- Right-click the appropriate service for your QuickBooks version
and select Start:
- QuickBooks 2009 or Enterprise Solutions 9.0:
QuickBooksDB19
- QuickBooks 2008 or Enterprise Solutions 8.0:
QuickBooksDB18
- QuickBooks 2007 or Enterprise Solutions 7.0:
QuickBooksDB17
- QuickBooks 2006 or Enterprise Solutions 6.0:
QuickBooksDB
- Close the Computer Management window.
Set the
correct folder permissions on the host
computer
The folder on the host computer containing the QuickBooks
company file must allow full control to all users, including the
QuickBooks Data Server Manager user (QBDataServiceUser*).
To verify or set folder permissions for QuickBooks users, refer
to the appropriate information for your version of Microsoft
Windows: